FAQs
We welcome all of your questions - big and small. If you happen to have one for us, chances are you're not alone as others may have similar questions as well.
Below are answers to some of your most frequently asked questions regarding our products, policies, and service. To help you find the answers you need quickly and efficiently, the faq list is shown by product category. Click on a question to view an answer related to your selection. The links provided within the answers will lead you to more detailed information on our website. Please contact us if you have further inquiries.
Thank you.
General Questions (View Questions)
General (6)
Policies (5)
Q: My unit wasn't working when I received it. What do I do to get a new one?
A: We're sorry about that. Since Califone products are built to such rugged standards, they have a return ratio that's less than half of typical consumer products. You have 30 days from date of purchase to return the unit to Califone free of charge and we will ship a new unit to you. After 30 days, if the unit is still within its warranty period, we will either repair or replace the unit. Click here to read our Return Policy or contact our Customer Service Dept. for more information.
Media Players (View Questions)
Media Players (5)
Q: A tape is not playing in my 2395AV media player. What could be wrong?
A: First check to make sure that a red light is not "on" the Music Maker™, indicating it is on standby mode. The light should be green which will enable you to use all the functions on your unit. Secondly, also make sure the tape heads are clean and that the cassette tape itself has not broken. Califone recommends using tapes no longer than 60 minutes in length because the longer tapes are thinner and are more prone to breakage.
Jackboxes (View Questions)
Q: What jackbox would be best to use with the 2395AV media player?
A: Which jackbox depends on the type of activity that'll be used with the Music Maker. If it will be a language learning activity, a monaural jackbox is recommended. Califone offers 4,6, and 8-position monaural jackboxes. If it will be used for just listening enjoyment, then a Stereo jackbox would be best. Any Califone with a 1/4" and/or 3.5mm mini plug can be connected to the 2395AV boombox. Califone offers 4 and 10-position stereo jackboxes.
Headphones & Headsets (View Questions)
Headphones (1)
Q: What is the difference between a headphone and a headset?
A: The difference between a headphone and a headset is a headphone is used only for listening and a headset can be used for listening and capturing audio responses (used by many language/reading programs). Put another way, a headset is a headphone with a microphone attached to it.
Q: Are headsets compatible with cassette player/recorders?
A: Only certain types of headsets can be used with monaural cassette recorders. The Califone 2964 is a monaural headset designed to work with cassette recorders with its dual 1/4" plugs. The rest of the Califone headset line
consists of stereo headsets with an attached boom microphone for voice responses that are compatible with stereo boomboxes and/or computers.
PA Systems (View Questions)
Q: What jackbox would be best to use with the 2395AV media player?
A: Which jackbox depends on the type of activity that'll be used with the Music Maker. If it will be a language learning activity, a monaural jackbox is recommended. Califone offers 4,6, and 8-position monaural jackboxes. If it will be used for just listening enjoyment, then a Stereo jackbox would be best. Any Califone with a 1/4" and/or 3.5mm mini plug can be connected to the 2395AV boombox. Califone offers 4 and 10-position stereo jackboxes.
Computer Peripherals (View Questions)
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