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Below are answers to some of your most frequently asked questions regarding our products, policies, and service. To help you find the answers you need quickly and efficiently, the faq list is shown by product category. Click on a question to view an answer related to your selection. The links provided within the answers will lead you to more detailed information on our website. Please contact us if you have further inquiries.
AnswerFull Auto Stop means in playback, recording, and rewind/fast forward modes, the cassette player/recorder motor will stop operating once the cassette reaches its end. With Auto Stop, the cassette player/recorder motor will stop operating in the playback mode only when the cassette reaches its end; the motor will continue running in the recording and rewind/fast forward modes until the user manually press the Stop key.
Califone Media Players with Full Auto Stop 1776, 2385-03, 2395AV-02, and 2395IR
AnswerYes. The Califone Performer Plus™ is MP3 compatible. With a standard cable from an electronic retail shop, you can connect your tablet/smart phone to the line-in input.
AnswerThe head and rollers may be dirty and require cleaning. Use a cotton swab and rubbing alcohol or purchase a tape cleaner from an electronics store. Also, check the drive belts to make sure they are not too loose.
AnswerYou may purchase needles online at www.needledoctor.com Needles for discontinued Califone record players are no longer available.
AnswerThe replacement needle for the 1005 record player is the 007-1005-00
AnswerThe 007-1005-00 is the only needle to be used with the 1005 record player. It can be used for playing the 33 1/3, 45 and 78 RPM speeds as the record player has no need for different needle settings.
AnswerThe Califone 1005 record player is a monaural unit.
AnswerIf you have the 1010, 1030, 1035 or older model record players (excluding the 1620), the needle on the tone arm needs to be flipped over so that it plays LPs at the 16 RPM speed level. To play 33 1/3, 45 and 78 RPM, flip the needle back over. The current Califone record player, the 1005, only plays 33 1/3/, 45 and 78 RPM speeds and has no need for different needle settings.
AnswerThe Califone record player is equipped with two built-in speakers and each is 4” in size.
AnswerYou can download the user manual for the Spirit 1776 located on the bottom left of the product page to learn more information on how to operate this media player.
AnswerThe Spirit™ Multimedia Player takes 8 “C” cell batteries.
AnswerYes. The Spirit™ Multimedia Player/Recorder features both forward skip and backward skip, enabling users to select specific track easily.
AnswerThe Spirit 1776 is a stereo media player and monaural headphones such as the 2924AV series, excluding the stereo 2924AVPS, are not compatible because the sound will only come out of one earcup instead of coming out in stereo surround sound. Monaural headphones have a ¼” plug that will not fit into the 3.5mm headphone jack found on all stereo boomboxes.
AnswerThe 1886 features Automatic Level Control (ALC) which automatically adjusts the best recording quality and enables users to change the played volume without affecting the recording volume.
AnswerThe Spirit SD™ media player can use different sized USB and SD cards ranging from 16MB up to 2GB.
AnswerThe Spirit™ SD multimedia player has a button labeled PROG/REPEAT which will allow you to play a CD continuously by pressing this button twice. The first time it will display REP to repeat just the current selected song and the second time this key is pressed it will display ALL to indicate that it will play that CD continuously.
AnswerYes. The Spirit™SD comes with a built-in microphone which enables users to record data onto a cassette.
AnswerCalifone recommends using tapes no longer than 60 minutes.
AnswerThe 2385AV-03 Music Maker is capable of reading CDs with MP3 files. This is not to be confused with an MP3 player; the 2385AV-03 Music Maker cannot be used as an MP3 player to download MP3 files, but it can read a CD with MP3 files on it.
AnswerThe EQ Control equalizer options in the MP3 Capable Music Maker Multimedia Player are PASS, CLASSIC, ROCK, POP, and JAZZ.
AnswerThe CD window may be displaying “OPEN” for one of two reasons. First, the switch that registers the status of the door when it is closed or open could be faulty. Second, the CD mechanism may need to be replaced.
AnswerThe MP3-capable Music™ Maker multimedia player has ¼” left and right speaker jacks in back of the player to connect external speakers. When plugged in, the player’s internal speakers are disabled.
AnswerYou can use the MP3-capable Music™ Maker multimedia player to record onto a cassette. Make sure that the cassette has been loaded properly and the cassette’s erasure prevention tab has been removed.
AnswerThe MP3 Capable Music Maker Multimedia Player enables users to program up to 10 FM and 10 AM radio stations in the memory.
AnswerWith the MP3-capable Music™ Maker multimedia player you can program up to 64 tracks from a CD or MP3 disc in any order and you can program the same track more than once.
AnswerTo keep the programmed radio stations in the media players, do not turn off the power at the end of the day; just leave the machine on the “stand by” position.
AnswerNo. Depending upon which Califone multimedia player you have, it can only be used to record onto a cassette tape, whether recording from the radio, another cassette, voice responses or a CD.
AnswerA stereo jackbox would be best. Any Califone jackbox with a 1/4" and/or 3.5mm mini plug can be connected to the 2395AV boombox. Califone offers 4 and 10-position stereo jackboxes.
AnswerYes, it does.
AnswerFirst check to make sure that a red light is not "on" the Music Maker™, indicating it is on standby mode. The light should be green which will enable you to use all the functions on your unit. Secondly, make sure the tape heads are clean and that the cassette tape itself is not broken. Califone recommends using tapes no longer than 60 minutes in length.
AnswerThe Infrared Music Maker™ Plus multimedia player has a frequency band of 2.3 MHz.
AnswerNo. The mic input on the 2395IR media player is only good for recording and cannot be used to connect an MP3 player.
AnswerThe Califone 2455AV Performer Plus™ has variable speed playback for both the cassette and CD players.
AnswerThe Performer Plus is 14 Watts, powerful enough for an audience size of 100.
AnswerThe Performer Plus® includes a dubbing function to speed up the process of recording from one cassette deck to another.
AnswerThe Performer Plus enables you to preset 20 FM stations and 12 AM stations.
AnswerThe Performer Plus® has a tape pitch function to change the playback speed +- 15%. Make sure the dial is set to the middle indicating the tape speed is 'normal'.
AnswerThe 2455AV media player has variable speed controls for both CD and cassette. On the top part of the player you will find there is a ‘Tape Pitch’ control knob that can be moved up & down to increase or decrease the speed. For the CD, there are 3 buttons for the variable speed: Speed Normal, Speed – to decrease and Speed + to increase.
AnswerYes. Our Performer Plus Multimedia Player/Recorder features a RCA line output for easy connection to other media sources.
AnswerIf using an AC adapter to power the CAS1500, check to make sure it is connected to the wall properly. If using batteries, make sure they are fresh.
AnswerMost stereo media players feature 3.5mm headphone jacks for connections with headphones or jackboxes, others feature ¼” headphone jacks. Our Stereo Jackbox 1210 AVPS comes with both 3.5mm and ¼” plugs to ensure compatibility with various stereo media players.
AnswerAll Califone 4-position mini stereo jackboxes and the full sized series jackboxes have 3.5mm mini plugs that can be plugged into any smart device player with a 3.5mm headphone jack. The 1216USB Jackbox features a USB plug (instead of a 3.5mm or 1/4" plug) to connect with a computer as well as mic ports to capture student responses.
AnswerYes. You can use the 10-position Stereo Jackbox with your computer by plugging the included 3.5mm plug into your computer headphone jack.
AnswerYes. The USB Jackbox is compatible with all headphones and microphones featuring 3.5mm plugs.
AnswerYes. Our 1218AVPY Monaural Jackbox comes with a permanently attached cord that won’t be misplaced.
AnswerThe Monaural Jackbox comes with a permanently attached straight cord.
AnswerFor your convenience, Califone monaural jackbox and non-USB stereo jackboxes all come with both 3.5mm and ¼” plugs.
AnswerThe difference between a headphone and a headset is a headphone is used only for listening and a headset can be used for listening and capturing audio responses (used by many language/reading programs). Put another way, a headset is a headphone with a microphone attached to it.
AnswerWhen using Windows: Access the Sound options in the Control Panel and ensure the USB microphone and USB headphone options are selected under Recording Devices and Playback devices respectively.
When using OS X: Access system preferences, select Sound and ensure the USB microphone and USB headphone options are selected under Input and Sound output respectively.
AnswerThe USB Headsets feature three LED lights on the In-line control as easy-to-see indicators for the users. The bigger LED light at the base of the In-line control indicates headset power on/off; the top small LED light signifies microphone on/off; and the small LED light in the middle flashes when data is transmitting.
AnswerThe 1218AVPY is a monaural jackbox that is best used with monaural headphones in the 2924AV series or the 3068AV switchable mono/stereo headphone as well as with cassette player/recorders. Monaural products are not compatible with stereo applications as the sound will only come out of one ear. A stereo jackbox is compatible with a CD player and other multi-media players as they too are stereo units. The 2924AVPS stereo headphones can be used with this jackbox to ensure that audio comes out of both earcups.
AnswerWhen using the 3064AV headsets with a computer check the settings to confirm the external mic has been selected in the Sound settings section.
AnswerThe In-line volume control on the Multimedia Stereo Headset 3064AV or 3064AVBL controls the headphone volume for listening comfort. The microphone volume is controlled by the setting on the computer.
AnswerWindows 7 and later versions allow this option by selecting Listen to this device in the microphone properties settings.
AnswerYes. Califone Switchable Stereo/Mono Headphone 3068AV features dual volume controls which enable the users to adjust the volume separately on each earcup to the preferred level.
AnswerYes, the 4100-USB headsets are compatible with the OS X system.
AnswerYou don’t need to load any drivers in your system to connect the 4100-USB to your Mac. All you need to do is to configure your settings for the mic to get recognized. Open “system preferences”, select “sound” and under the Audio section make sure that the driver C-media USB is selected for Input. Also double check that the headphone is recognized by selecting C-media USB for output.
AnswerRemove the ear cushion on the ear cup side with the volume knob, remove the screws on the plastic cover, lift the plastic cover and replace the battery. There are two battery versions, verify what battery version is needed.
AnswerRegardless of which frequency you are using, all of the transmitters in this series can be linked to any type of audio source (personal CD player, smart devices, other type of media player or computer) with the patch cord (1/4" to 3.5mm). It is included with the purchase of any 4-person CLS wireless system, and is what’s needed to connect the CLS transmitter to an audio source.
AnswerThe model number for the charging lead is CLS-CH8; the model number for the AC adapter is CLS700-AC.
AnswerEach CLS7XX Wireless Headphone takes one CLS-BAT battery. The battery is included with the purchase of a new headphone and replacement batteries are available.
AnswerSimply connect the CLS700AC charging adapter into the CLS-CH8 charging lead and then connect the CLS headphones to the charging lead. Be sure to turn OFF your CLS headphone prior to recharging. It is best to charge at all times when not in use to ensure battery life. The charge time is approximately 8 hours or you may charge them overnight.
AnswerDifferent frequencies exist so that there can be more than one group listening to its own content (wirelessly) at the same time. Each group needs to use a different colored set of matching transmitter and headphones from the other groups.
AnswerYou can find detailed information on all CLS wireless systems by downloading the spec sheet found near the bottom of the product page.
AnswerThe transmission range for the Wireless Headphone Transmitter CLS7XXT is 100’ which is sufficient for usages in a typical classroom, library, or computer center.
AnswerThe Wireless VHF/FM Transmitter has a ¼” audio input jack to connect with audio sources.
AnswerYes. The Audio Input and the ¼” Mic Input of the Wireless VHF/FM Transmitter can be utilized simultaneously.
AnswerTo prevent interference, be sure to have the two USB transmitters face different directions and set up the two groups of Infrared Stereo/Mono Headphone users at a minimum of 20’ apart.
AnswerThere is no preset limitation on the number of Infrared Stereo/Mono Headphones that can be used with the Infrared Music Maker Plus. The infrared signal transmission range from the dual IR diodes on the Infrared Music Maker Plus is 15’ line of sight; it will transmit clear audio to any number of Infrared Headphones that are within this range.
AnswerThe HIR-HP1 headphone is compatible with both Mac and PC computers. Simply acquire the Infrared Transmitter (HIR-TX1) to plug into your computer’s USB port, then set the stereo/mono switch on all your HIR-HP1 headphones to stereo to begin using them with the computer. Only one Infrared Transmitter is required per computer.
AnswerThe Hearing Safe Headphone HS60 features “folding” headband. Users can lift up the headband from the pushed-down storage position to adjust to a preferred position/angle. The folding headband feature enables users to organize and store away the headphones neatly without taking much space.
AnswerIf the batteries are not holding a charge and the unit is powering up when connected to AC, the batteries will need to be replaced.
AnswerYes. To add an additional wireless microphone (Q319) to your existing PA329 PA system which comes with only one wireless microphone receiver, simply connect the WS-R Headphone Output to the Aux In of the PresentationPro via an appropriate cable and then match the channel selection of the Q319 and WS-R to begin your presentation. Please note the two wireless microphones need to be on different channels.
AnswerThe 4805AV is designed to work with (monaural) cassette player/recorders. The start/stop switch enables users to start or stop a cassette recorder from the microphone.
AnswerCalifone Neck Microphone (NM-319) is worn wrapped around the throat. It picks up sound vibrations from the vocal cords so it can amplify even faint vocal sound to readily audible levels. It eliminates the disruptive wind noises and is practical especially for outdoor events.
AnswerThe Neck Microphone should be wrapped around the neck from the back. We recommend users to position the microphone so the round microphone element is applying light pressure to the neck off-center but not too far to the side. Positioning the round microphone element closer to the center of the neck results in a louder signal but positioning it more to the side will generate a much clear signal.
AnswerThe transmission range between the included transmitter and the PA Pro™ unit is 100’ which provides the presenter freedom of movement.
AnswerYes, you may purchase a replacement battery for your PA Pro™. Installation is simple and only requires the use of a screwdriver.
AnswerThe Handheld Megaphone takes 6 “D” cell batteries which are included for your convenience.
AnswerYes. The Handheld Megaphone (PA-15) features an On/Off switch for your convenience.
AnswerYou would need a cord with a male plug that would fit on the headphone stereo jack and a ¼ inch male stereo plug, on the other end of the cable, to connect to the AUX IN jack or two male RCA connectors that would connect to the right and left LINE IN RCA plugs on the PA310.
AnswerIt is possible to connect the PA310 to another powered speaker via LINE OUT or AUX-OUT signals.
AnswerThe wired version PresentationPro™ features one ¼”/XLR mic jack, allowing you to use one wired microphone of either style.
AnswerCheck to make sure that both the M319 transmitter and the receiver on the PA329 speaker are on the same frequency channel. Replace the battery on the M319 transmitter. Confirm the RF light on the PA329 receiver is ON when the M319 is ON. If the conditions above are met, replace the LM319. If there is still no audio transmission, replace the M319 transmitter.
AnswerThe answer depends on whether or not the PA is equipped to work with multiple wireless mics. For a PA to work with a wireless mic, it must have a built-in receiver to capture the signal from the microphone. Some PAs (such as the PowerPro) have two built-in mic receivers, so two wireless mics can be used by presenters at the same time. Since each receiver is set to a different channel, there's no crosstalk or interference between the two mics. If two wireless mics are used with a PA that's equipped with only a single mic receiver, it can't differentiate between the two signals and the resulting sound would be a garbled, unintelligible mixture.
AnswerNo. The PA-310 is a wired only, no UHF receiver installed. The M319 belt-pack transmitter and LM319 lapel mic will work with any Califone® UHF receiver, including the PA920, PA920-PS, PA419-02, and PA329 wireless speakers. It is important to make sure the belt-pack transmitter and receiving speaker are set to the same UHF channel.
AnswerPA920 allows you to use two wireless and two wired microphones simultaneously. You can use wired microphones with XLR or ¼” plugs.
AnswerYou can download the user manual for the PA920 located on the bottom left of the product page to learn more information on how to operate this PA system.
AnswerThe USB port on the CD player supports WMA and MP3 format audio files.
AnswerBoth systems include two 12 volt, sealed and maintenance-free, lead acid batteries. The rechargeable batteries have one year warranty.
AnswerThe Voice Priority feature means the PowerPro system will automatically lower the music volume for the presenter or spokesperson to communicate with the audience and after the message is communicated, the volume of the music will automatically return to the original sound level.
AnswerYou can use up to a 16GB USB drive.
AnswerCheck that the master volume is turned up as well as the individual volume control for the appropriate input and/or device.
AnswerCheck that the main power is turned on as well as the individual power control for the appropriate section or device. e.g. The Disk/USB media player and Bluetooth have a power and volume control knob (DISC/BT) plus each component has its own power control. CD power control is on CD/USB remote and Bluetooth has a power button. • Check the Battery switch setting. It should be set to ON when working on Battery power. • Battery charge may be too low. Connect the unit to an AC outlet.
AnswerYes there is an automatic reset. Whenever a PowerPro is turned off, the previously set volume levels are wiped clean and reset to minimum. This is a safety feature so you don't accidentally turn the machine on at the same level when it was last used.
AnswerThe lights on the front of the unit are designed to give quick visual assurance of proper wireless functioning. The green light in the center denotes that the unit is powered on. The red light shows the frequencies are synced and the outside yellow lights indicate audio reception.
AnswerThe PADM-510 features a ¼” plug and the PADM-515 features a XLR plug. The Infrared Classroom Audio Systems (PA-IRSYS, PAIRSYS-B) can accommodate two wired microphones since all of them feature one ¼” microphone jack and one XLR microphone jack. Both PADM-510 and PADM-515 are compatible with the Infrared Classroom Audio Systems. If two wired microphones were to be used simultaneously, one needs to be PADM-510 and the other needs to be PADM-515.
AnswerThe transmission range between the transmitter and the IR receivers of the Infrared Classroom Audio Systems is 40’ which is ample for a typical classroom.
AnswerYes, the Installed Infrared Audio System does work with Skype and video conferencing systems.
AnswerA total of four microphones can be used with the Infrared Classroom Audio System simultaneously. The Infrared Classroom Audio System is equipped with one wireless handheld microphone (2.85 MHz frequency) and one hands-free headset microphone along with a beltpack transmitter (2.35 MHz frequency). In addition, it has two microphone jacks (one XLR and one ¼”) enabling users to use up to two wired microphones. Read more about other upgrades to the Infrared System.
AnswerYes. The Infrared Classroom Audio System is equipped with two Aux Ins: one 3.5mm and one RCA enabling users to connect with a MP3 player, CD player, VCR, computer, DVD player, or other multimedia players.
AnswerA PADM510 mic with a 1/4" plug.
AnswerThe portable PA tripod allows users to quickly and easily adjust the height when necessary. The minimum height is 43” and the maximum height is 74” for optimum projection. Click here to read how tripods enhance the sound distributed by PA systems.
AnswerNo, they are different since the Cradle (WS-CR) charges only a single unit. The 4-position charger (WS-CH) can charge up to 4 units at the same time. (any combination of WS-T or WS-R units).
AnswerThe Wireless Audio System Receiver can be used for approximately 7 hours before it needs to be recharged.
AnswerThe Walkie-Talkie function of the WS-T enables the user to control the information being transmitted. Once the walkie-talkie switch is set to the ON position, audio will only be transmitted while the walkie-talkie button is pressed. This feature provides the mute mode and permits the user to carry on a private conversation without sharing the content with the whole group.
AnswerThere are 16 channels available in the Wireless Audio System Transmitter.
AnswerThe Wireless Audio System Transmitter will last approximately 11 hours before it needs to be recharged.
AnswerNo. The READER will play the recordings on the teacher track only, whether the magnetic cards were purchased prerecorded or made from the blank cards. This allows the students to concentrate and focus on learning the correct pronunciations through teacher’s recordings.
AnswerYes, the Diggiditto DC596 works with Win 10.
• Need to check if Windows Media Player is installed or Not
• If the Windows version installed is Windows 10 version N, it required to install Media Feature Pack -> This version does not come with window Media Play Player. Windows 10 version N needs to install Media Feature Pack.
• You can download Media Feature Pack for Windows 10 N version at:
URL : https://www.microsoft.com/en-US/download/details.aspx?id=48231