All of our products are guaranteed to give 100% satisfaction. The materials are described as clearly and accurately as we know how. If any item does not fully meet your expectation in every way, you may return it for a prompt and courteous exchange, credit, or refund. Must be returned within 30 days of receipt of goods.

Please note items returned must have PRIOR CALIFONE AUTHORIZATION before shipping (items sent without prior authorization may be refused.) Please call us toll free at 800-722-0500 to request a return.

Unused merchandise, in sellable condition, not meeting your satisfaction may be returned in its original or equal quality packaging within 30 days of the receipt of your order.

  1. If you require a return due to our error or a manufacturer’s error such as a duplicate order, duplicate item or an incorrect item, we will pay any return shipping costs and no restocking fee will apply. If a duplicate order or product is not reported, you will be billed for it.
  2. If for any other reason, an item is being returned after 30 days, you will be required to pay the cost of return shipping and a restocking fee.
  3. Most items will be subject to a 15% restocking fee.

Please have the following information available when contacting Califone for an exchange.

  • Company or School
  • Address
  • Telephone Number
  • Model Number of product
  • Serial Number
  • Date of Purchase
  • Name of company product was purchased from